Customer Comments

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Billing

 

WHAT ARE MY PAYMENT OPTIONS?

 

 

 

We do NOT accept personal or company checks. It will be mailed back to you.

 

We accept payment via all major credit cards including Visa, MasterCard, American Express and Discover. Follow the on-screen prompts for easy checkout. 

We also accept Money Order and Cashiers Check

 

Money Order Instructions:

 

Place your order on the website. At the end of checkout, select "Money Order" as your payment option

 

ALL PAYMENTS MUST BE IN US DOLLARS ONLY!

***NOTE: You will receive your Order Confirmation # on the next screen. Write it down.***

 

Mail to:

 

Anabolic Research

6942 FM 1960 East

#346

Humble, TX 77346

 

***Include that Order Confirmation # with your payment please***

 

 

 

 

 

 

WHAT DOES MY ORDER STATUS MEAN?

 

AWAITING FULFILLMENT = We've received your order and it will be processed soon. During  Our Business Hours only.

 

AWAITING SHIPMENT =  Your order is currently being processed for shipment

 

UNDER REVIEW = Your order is being held for final approval by us and will be contacting you shortly. (during business hours)

 

PENDING = We've contacted you regarding your order and it will not be processed until we hear from you (check your email/voicemails please)

 

SHIPPED = Your order has been processed for shipment and a tracking # has been assigned to your order. Check your email, spam and junk inboxes. 

 

AWAITING PAYMENT = You've chosen to send in a money order. Your products will NOT be shipped until we have received payment. We do not accept C.O.D's. 

 


WHEN WILL MY CREDIT CARD BE CHARGED?


 

Your credit card will be charged once you place the order. You will receive an email containing your purchase invoice, if your order was successful. The order status will change to "Awaiting Shipment" and will be processed for shipment that day. 

NOTICE: If the status on your order is " Under Review" or "Pending", then we are attempting to contact you prior to processing your order. Please check the email you provided and/or check for a voicemail. (These will be sent during our business hours only) 



RETURNS AND REFUND POLICY

 

Return Instructions:


Mail your order to the address listed on the side of the bottle. Please include your name AND order confirmation number on the package. Refunds are processed within 24-48 hours upon receipt of the return. You are notified via email when your refund has occurred. All returns are subject to Refund Policy. Please call us directly for more information regarding your individual refund.


 

DOMESTIC REFUND POLICY

 

Buysteroids.com offers a 60 day money back guarantee for all unopened products. All shipping charges are absolutely non-refundable. A 15% restocking fee will be applied.

*Free bottles MUST be included with the return. If the free product(s) is returned with a broken safety seal, or not returned at all, the listed retail price will be used to adjust the refunded amount.

 

To request a refund, please follow the link and Contact Us 

 

Individual Items and Stacks:  

Products must be returned in full and unopened to receive credit, less shipping and handling. Stacks must be returned complete and unopened to receive credit, less shipping and handling.  Free Bottle Offers: all free bottle offers must be returned with original purchase. If free product(s) is consumed prior to return, or returned opened, a 25% adjustment fee will be used to adjust the refunded amount. 


Buy 2 Get 1 Free :  

"Buy 2 Get 1 Free" items must be returned in full and unopened to receive complete credit, less shipping and handling. The average price of each bottle in the "Buy 2 Get 1 Free" purchase will be used to adjust the refund amount for any missing or open product. Additional Free Bottle Offers: all free bottle offers must be returned with original purchase. If free product(s) is consumed prior to return, or returned opened, a 25% adjustment fee will be used to adjust the refunded amount. 


INTERNATIONAL REFUND POLICY


International Shipments will be granted the same 60 day money back guarantee for all unopened products as Domestic Shipments. Freight charges on International shipments are non-refundable and a 15% restocking fee will be applied. 

Should a package be held in customs,  a copy of the seizure notice you were given, must be provided to Buysteroids.com by the customer within 60 days of seizure prior to the issuance of a refund. 

 

 

HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?

 

It can take up 7 business days for the refund to be reflected in your account, once we've issued it. This is actually controlled by your bank, not us. Please contact your bank for further information and you may reference the transaction from the email we, at Dynamic Sports Nutrition, already sent you. 



WHY IS MY CARD BEING DECLINED?


  Please note a “declined” transaction on your purchase is the result of one of two reasons:
 
1. Your bank has declined your card due to insufficient funds.
  • If you feel this reason has been issued in error you will need to contact your bank to verify your account information.
2. Your Card was flagged with an AVS Mismatch and Our Merchant Credit Card Terminal has “denied” your transaction. An AVS Mismatch is the result of an inconsistency in the billing address associated with the credit card, (the billing address your credit card company or bank has on file) and the billing address information you have provided in the buysteroids.com checkout process.
  • Please be aware that if your card was “declined” per and AVS Mismatch, your bank has still approved you for the purchase, pending confirmation by us. If you were declined, we will not confirm the transaction (capture the transaction within our own terminal) and the pending charges should be released by your bank in a matter of days. This process is a solely a bank procedure and not within our control.
  •  Note: If you have been declined due to an AVS Mismatch we strongly suggest that you verify your billing information with your bank before attempting a new purchase through buysteroids.com as each attempt may still be approved by your bank, pending our confirmation and effect the available balance of your account.

Please note in order for your purchase to be approved, your Billing Street Address and Zip Code must match your address on your credit card statement. Please note our Billing address example(s) below:


              Physical Street Address Example:                                     PO Box Example:
              808 E Utah Valley                                                                  1406 PO Box
              American Fork, UT                                                                American Fork, UT
              United States                                                                         United States
              84003                                                                                       84003


If you have any questions regarding our checkout process or experience and issue with our credit card terminal please email us through our website.

 


DO I PAY A SALES TAX?


 

There are no sales taxes applied to any purchase. International shipments (outside the USA) may be subject to your countries Import Duties/Taxes, for which you are responsible. 



HOW WILL THE PURCHASE APPEAR ON MY BANK STATEMENT? 


 

Orders placed at Buysteroids.com will appear on your credit card statement as "Dynamic Sports Nutrition"

 


Click the "Your Account" link at the top menu of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.